Direct Messages & Groups

Messaging supports multiple conversation types to accommodate different communication needs. This section covers Direct Messages and Groups

1.1 Direct Messages (DMs)

Direct Messages are one-on-one conversations between two employees.

• Private communication between two users

• Only the participants can view the conversation

• Supports all core messaging features including Read receipts, emojis & reactions, typing indicators, date & timestamps, file and media sharing.

1.2 Groups

Groups are private conversations between multiple employees. 

• Private group conversations

• Supports all core messaging features

• Non members can't access/view unless added as a member.

1.3 Sending a Message

Users can start a new conversation by sending a Direct Message (DM) or creating a Group from the Messaging module.

• Navigate to Main Menu > Messages.
• Click New to start a new conversation.
  In the recipient search field, begin typing a name.
• Select the intended recipient(s)
  • Single recipient selected: DM conversation is created.
  • Multiple recipients selected: Group is created.
• Click on Start Chat (DM) or Create Group (Group) conversations